Forms & Surveys
Export and notifications
CSV export, email alerts, and respondent receipts.
Export to CSV
From a form's Responses tab, choose Export. You get one row per response with a column per question, plus:
- Submission timestamp (UTC)
- Verified email, when identity verification is on
- Score, maximum score and pass/fail, for scored forms
Columns follow the question order in the form. Questions hidden from a respondent by conditional logic are empty for that row — not missing — so the file stays rectangular and opens cleanly in Excel, Sheets or a dataframe.
Renaming a question after collecting responses changes the column heading but keeps the answers attached. If you're mid-collection and rely on a fixed heading, finish the run first.
Email notifications
Set a notification address in the form's settings and you get an email whenever someone submits. Useful for low-volume, high-value forms — a demo request, a support escalation.
For a high-traffic survey, turn it off and read the inbox instead. A thousand notification emails helps nobody.
Respondent receipts
On the top tier, respondents can get their own confirmation email after submitting — with their score, if the form is scored.
Worth turning on for registrations and assessments, where people expect a record of what they submitted. Leave it off for anonymous feedback, where an email undermines the anonymity you promised.
Retention
Analytics are kept for a period set by your plan, from 30 days on Free through to unlimited on the top tier. Response data itself stays until you delete it.
If you have a retention obligation of your own, export on a schedule — the CSV is the artefact you keep, not the dashboard.
A note on personal data
If your form collects personal information:
- Say what you'll use it for, in the form itself, in plain language
- Add a consent question where consent is what you're relying on
- Delete responses when you no longer need them — the shortest retention you can live with is the safest
Responses and exports contain exactly what respondents typed, so treat both as personal data from the moment they're created.